Privacy Policy

1. Introduction

ForestEdge is committed to protecting your privacy and the privacy of the leads we generate for your business. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered lead generation platform and services.

2. Information We Collect

2.1 Client Information

When you use our services, we collect:

• Contact information (name, email, phone number, address)
• Business information (company name, industry, website)
• Account credentials and preferences
• Payment and billing information
• Communication records and support interactions

2.2 Lead Data

In the process of generating leads, we collect and process:

• Publicly available contact information
• Professional and business-related data
• Behavioral and engagement metrics
• Social media and online activity indicators
• Industry and demographic information

2.3 Technical Information

We automatically collect certain technical information:

• IP addresses and device identifiers
• Browser type and version
• Operating system information
• Usage patterns and platform interactions
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Provide and improve our lead generation services
• Process payments and manage your account
• Communicate with you about our services
• Analyze and optimize our AI algorithms
• Ensure platform security and prevent fraud
• Comply with legal obligations and regulations
• Develop new features and services

4. Information Sharing and Disclosure

4.1 Lead Data Sharing

Lead information is shared exclusively with the client who purchased the lead generation service. We do not sell, rent, or share lead data with third parties except as described in this policy.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing
• Data storage and cloud services
• Analytics and performance monitoring
• Customer support and communication
• Legal and compliance services

4.3 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Multi-factor authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response and breach notification procedures
• Compliance with industry security standards

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Client account information: Retained while your account is active plus 7 years
• Lead data: Retained for the duration of the service agreement plus 2 years
• Technical logs: Retained for 12 months for security and optimization purposes
• Communication records: Retained for 5 years for support and legal purposes

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate or incomplete data
• Deletion of your personal information
• Restriction of processing activities
• Data portability and transfer
• Objection to certain processing activities
• Withdrawal of consent where applicable

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and improve our services. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by email or through our platform, and the updated policy will be effective 30 days after notification.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Compliance

ForestEdge complies with applicable privacy laws and regulations, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• CAN-SPAM Act
• Telephone Consumer Protection Act (TCPA)
• Other applicable federal and state privacy laws